Before Submitting the ticket
- Make sure that you are running the latest version of theme.
- Make sure that you deeply checked theme's documentation and try to search for public tickets in case of someone else asked the same question before.
- Please watch theme introduction, folder structure and customization videos [If available] to see if you get the answer.
While Submitting the Ticket
Please be as specific as possible when starting a new ticket, it really helps us to identify the root of your problem when you provide a link to your site, a screenshot of your error message, snippet or all of the above.
After Submitting the Ticket
- Normally, we will get back to customers within 12-24 hours during a normal business day.
- The older tickets will have first priority. So after you create the ticket, if possible, please do not reply to the ticket if our team hasn't replied to you yet because for us every customer is important and we want to serve them all well.
- Support request sent during weekend or holiday will be processed on Monday or the next business day.