Each purchase of our themes comes with 6 months of timely, 5 star rated support which you can extend at any time. Our themes do not come with free customization work. There is a very fine line between theme support and customization and whilst we’re happy and ready to help with your theme support questions, we cannot help your modify or extend the theme beyond its advertised features & capabilities.
The information below will help you distinguish and understand the difference between theme support and customizations, if you then need to open a support ticket, a link is given.
As you can see, theme support issues interfere with the intended functionality of the theme. These issues prevent the theme from working as advertised and will be supported.
As you can see, theme customization has to do with preference, rather than actual theme issues. It requires customizing the theme beyond the scope of the theme’s intended style or functionality. These kinds of requests cannot be fulfilled in the support forums unfortunately.
We do offer paid customization services for our theme collection. Open the ticket by selecting the "Customization Request" as your category and our team will be in touch with you.